FREQUENTLY ASKED QUESTIONS

 

How do I Customise the Furniture Homme has online?

• Contact a Homme consultant on info@homme.net.au or 07 3852 3496 

• After customising your new furniture by Selecting a finish and fabric, Homme will take a deposit.

• After all details are confirmed, Our factory will strart Manufactoring your unique piece of Furniture. 

 

I am having problems with your website. Who can I talk to?

Never fear, we're here to help you. If you're experiencing difficulties please contact one of our team and they'll do their best to help. Either email us at info@homme.net.au or call us on 07 3852 3496

 

Is your website secure?

Absolutely! When shopping on Homme Boutique Online's website, at the checkout you'll notice a security lock on the top of the browser. This lock means that your order AND all personal details are encrypted by a 256 bit encryption which is completely secure over the internet. We will never retain or store your credit card details under any circumstances. 

 

Where can I buy Homme products in my area?

Homme is currently available online and instore at South Pacific Fabrics - 90A Arthur street Fortitude Valley, We are however in the process expanding our stockist through out Australia.  If you wish to get notified when this happens please email us on info@homme.net.au, Otherwise Contact our team on 07 3844 3817. 

 

I've changed my mind, is it ok for me to exchange my item?

Of course. We offer exchanges on Home Decor items for up to 10 days from purchase date. Purchased items must be returned at the customer's expense with both the item and the packaging intact. If you'd like to make an exchange, please contact our team to arrange this.

No Exchange is available on Customised Furniture orders, changes can only be made to fabrics and timber stain within 48 hours of placing order.

 

What methods of payment do you accept?

We accept payments by below methods;

• Bank Transfer 

• Paypal

• American Express (Surcharge of 2.5 %) 

• Mastercard and Visa (Surcharge of 1.5%)

 

How do I know if the item I love is in stock?

All items available for purchase on our website are usually in stock. On the product page (where you add the item to your cart), an item will be marked as 'unavailable or currently out of stock' if it is temporarily out of stock. 

 

Can I place an order over the phone?

Certainly! Simply call a member of our team and they'll be more than happy to process your order over the phone. 07 3852 3496

 

Do you ship internationally?

Unfortunately we cannot ship internationally at this point in time.

 

How long does it take to process and ship online orders?

Homme Home Decor Orders are normally processed and shipped within 48-72 hours.

Homme Custom Furniture Orders and International Cushions are normally processed and shipped within 2 to 6 weeks. For a better idea of transit times please contact us on 07 3852 3496. 

 

Who do I contact to customise a Furniture piece? 

Its Easy!!! Just contact one of our team member and they will do their best to help. Either email us at info@homme.net.au or call us on 07 3852 3496.